A Small Business Owner’s Guide to ChatGPT

March 7, 2024
March 13, 2024

As all small business owners know, staying ahead of the curve is imperative to maintain a competitive edge. And technology is playing an increasingly important role for any business striving for success. Every day brings another advance: a new gadget, a new piece of software or a new app. But many just don’t last the course – here today, gone tomorrow. However, this cannot be said about a truly revolutionary AI-powered tool. One which is transforming the way businesses operate and communicate with customers. If you’re a small business owner looking to harness the power of AI to drive growth and efficiency, this guide to ChatGPT is your roadmap to success.

I’ve Heard of ChatGPT. But What the Hell Does It Actually Do?

Short for Chat Generative Pre-trained Transformer (no surprise they shortened it!), ChatGPT is an artificial intelligence (AI) model cooked up by the boffins at OpenAI back in 2022. It works by using deep learning techniques to understand questions or instructions and generate human-like text responses, based on the prompts it is given. It takes its responses from the huge reservoir of text and information available on the internet. Essentially, you ask it a question, it digs the around the web, and answers you like a person would.

Why It’s Shaking the World

It’s become a game-changer for many businesses as it can mimic human conversation and create relevant and coherent text across a vast range of topics.  Used well, it can be a very powerful ally for businesses. It opens up new avenues for automation, customer engagement and content creation, to name but a few. And it’s not just for the big companies. Small business owners across the globe are leveraging the power of ChatGPT to streamline work, enhance the customer experience and drive growth. If you’re using it already, then you’re in good company. Currently 92% of the top 100 US companies use ChatGPT in their processes.

Guide to ChatGPT – How It Can Help Your Small Business

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So, in what ways can ChatGPT benefit small businesses?


ChatGPT can be used to automate repetitive tasks in small businesses by creating custom chatbots or workflows. These can be used to handle routine enquiries, scheduling appointments and data entry.

Customer Service

Brilliant customer service builds brand loyalty. ChatGPT can be integrated into websites and messaging platforms to answer common customer queries and provide personalized recommendations. And, they offer 24/7 support.

Content Creation

Your website or app is your digital shop window. If it’s filled with relevant, engaging content which is constantly added to, then you’re on the way to attracting and retaining customers. ChatGPT helps you to generate blogs, product descriptions, social media posts and emails in seconds.

Market Analysis & Research

Understanding trends, customer behaviour and what your competitors are up to is vital for making informed business decisions. ChatGPT can be used to analyse data, identify trends and provide recommendations to help small businesses get that crucial competitive edge.

Guide to ChatGPT – Best Prompts for Maximum Results

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It’s clear that ChatGPT offers immense potential for small businesses. But like all systems, what you get out of it is ultimately going to be dictated by the quality of what you put into it. Writing good prompts is vital to get the most out of the technology and deliver strong results. Ask the right questions, you’ll get the right answers. Here are some tips for crafting great prompts:

Handling Consumers

Consumers need clear, quick and useful information. Develop prompts that address your common enquiries and answer support issues. Give ChatGPT the information and context needed to deliver the answers you would want to give your customers in the way you would want to. How would you do it in person?

Creating Great Content

Again, clear instructions are paramount. Tell ChatGPT what you want to write about, what points you want to cover and how long you want the content to be. What’s the context? Is it a blog, a post, a product page? Include specific topics, relevant keywords and the voice you want to speak in. Does the content need to be casual, formal, enthusiastic, informative?

Social Media

If your social media posts aren’t engaging, then your audience will pass them by. Just like they walk by a tired old shop window! So, instruct ChatGPT to generate captions that stir interest and interaction, and punchy content that sticks in the mind.

Business Strategy

Treat ChatGPT as a friend and bounce business strategy ideas off them. Guide ChatGPT with well-defined prompts that clearly define what you’re looking to achieve and what constraints you need to contend with.


To leverage ChatGPT in your marketing efforts, you need to craft prompts that align with your brand identity, target audience and goals. For any marketing copy, use clear instructions that explain your messaging, your desired results, and the tone you want to use. If you want to use ChatGPT to conduct keyword research for SEO, then make sure to provide specific terms, competitor analysis and industry trends to get the basic insights you’re looking for. But remember that although the tech is intuitive, it won’t be able to accurately reflect search intent in the niche you operate in. That often needs deeper, more specialised research.

Guide to ChatGPT – General Rules for Great Prompts

Be specific – clearly define context and objectives and provide relevant details. ChatGPT has to understand what you’re asking for! Vague prompts deliver vague results, so avoid ambiguity. Using examples to provide further context is often helpful. Don’t be afraid to experiment with different prompts and approaches to see what works best for you and your business. And if you get a duff response, give feedback via the thumbs down button!

Guide to ChatGPT – What to Watch Out For

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No system is infallible, and this is true of ChatGPT too! The internet is a goldmine of information, but there’s also a lot of BS and fake news on there too. ChatGPT relies on existing data, which might introduce inaccuracies or biases into generated content or responses. Monitor what you see, and sense check the information you get from your prompts before you use it. And remember, these are still early days in the tech. ChatGPT’s understanding of nuance and context may not always be spot on. And of course, if you’re using the tech for customer interactions, then you must take the steps to ensure data privacy and security is maintained.

Google & AI Generated Content

In terms of generating content, AI tools like ChatGPT should be used with caution and moderation. While they offer convenience, efficiency and speed, relying on them for your content creation can cause issues with originality, relevance and user engagement. The latest Google algorithm update (March 2024) is reportedly focusing on content quality and user experience, so it is important that there is genuine human input in all your content, messaging and communication. Google will likely reward websites taking this approach, and punish those who are reliant on AI for their content! Remember, speaking in your own voice always achieves authenticity and fosters meaningful connections with audiences.

Guide to ChatGPT – Final Thoughts

ChatGPT is here to stay, and we are far from seeing the final iteration of the technology. It will continue to evolve, disrupt and redefine its potential uses. But by understanding its potential uses, small businesses can leverage its abilities across various functions and operations. And all offer opportunities to drive growth, efficiency, and innovation. And of course, to maximise its power, then mastering the art of prompting is essential!

About the Author

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Written by Rhys Hughes, Content Director at Muve Media & Marketing

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Used well, ChatGPT can be a game-changer for small businesses. But it's all about the questions you ask....
Rhys Hughes
92% of the top 100 US companies use ChatGPT in their processes.
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